Refund policy

Refund & Exchange Policy

At Flamekart, every handcrafted wax sachet and flower candle bouquet is made with love and packaged with the utmost care to ensure it reaches you safely. However, we understand that unforeseen damages can sometimes happen during transit.

Please read our policy below regarding exchanges and claims:

1. Eligibility for Exchange

  • We offer exchanges only in the event that the product delivered to you is damaged or broken upon arrival.

  • Because our items are handcrafted and delicate, we do not offer returns, refunds, or exchanges for a change of mind or subjective fragrance preferences.

2. Mandatory Unboxing Video (Crucial)

  • To successfully claim an exchange or refund for a damaged item, a clear unboxing video is strictly mandatory.

  • Video Guidelines: Please record a continuous, uncut video starting from the sealed shipping box being opened, clearly showing the shipping label, and ending with a clear view of the damaged product.

  • Please note: Any damage claims raised without a valid unboxing video will unfortunately not be accepted.

3. How to Request an Exchange

If you have received a damaged product and have your unboxing video ready, please follow these steps:

  1. Notify Us Promptly: Contact us within 48 hours of receiving your delivery.

  2. Share the Details: Send us your Order ID, the unboxing video, and a few clear photos of the damaged product.

  3. Get in Touch: * Contact: Flamekart India

    • WhatsApp: +91-8218068347

4. Resolution Process

Once our team receives your message and verifies the unboxing video, we will quickly process your request. We will arrange for a replacement of the exact same item to be shipped to you as soon as possible, ensuring you get the perfect Flamekart experience you deserve.

*** Thank you for supporting our small business and bringing Flamekart's light and serenity into your home!