Shipping policy

Shipping & Delivery Policy

Thank you for shopping at Flamekart.in. We take pride in handcrafting our premium wax sachets, flower candle bouquets, and home fragrance products. Because our items are delicately artisanal and fragile, we ensure they are packaged with the highest standard of care to reach you in perfect condition.

This Shipping & Delivery Policy outlines our rates, timelines, handling procedures, and expectations regarding transit.

1. Shipping Rates & Thresholds

We offer straightforward, flat-rate domestic shipping across India to ensure transparency at checkout:

Order Total (INR)	Shipping Charges	Estimated Delivery Window
Orders of ₹1,499 and above	FREE Delivery	3 – 7 Business Days
Orders below ₹1,499	₹99 (Flat Rate)	3 – 7 Business Days

2. Processing & Dispatch Timelines

Handcrafted Standard: Since many of our candle bouquets and wax sachets are individually poured and detailed, orders generally require 2 to 4 business days for fulfillment and packaging before dispatch.
Order Cut-Offs: Orders placed after 4:00 PM or during Sundays and national holidays will begin processing on the following business day.
Festive & Peak Seasons: During promotional periods, product launches, or regional festivals, processing times may extend slightly. We appreciate your patience as we maintain quality controls.

3. Transit, Courier Partners, & Tracking

Once your order leaves our workshop, it is handed over to our trusted third-party logistics partners (such as Blue Dart, Delhivery, or Xpressbees). As soon as the shipment is picked up, you will receive an automated email and/or SMS containing your Tracking ID and a link to monitor your delivery status in real-time.

4. Special Care & Weather Considerations

Important Notice for Wax Products: Soy and premium wax blends are naturally sensitive to extreme ambient temperatures. During hot summer months, prolonged exposure to heat in delivery vehicles can affect the composition of candles and sachets.

We meticulously pack shipments with protective insulating layers when necessary. However, we highly recommend tracking your parcel closely and ensuring someone is available to receive it immediately upon delivery to minimize exposure to direct heat or sunlight.

5. Damaged or Broken Shipments

We treat packaging as an art form to prevent cracks or breaks in delicate floral candle elements. In the rare event that your product arrives broken or severely melted due to transit mishandling, we offer replacements or store credits subject to the following condition:

You must record a continuous, unedited unboxing video from the moment you open the outer courier box seal showing the damage clearly.
This video along with your Order ID must be emailed to our support team within 48 hours of delivery.

6. Delivery Errors & Address Changes

Please double-check your shipping address, pincode, and contact number during checkout. Flamekart is not responsible for non-delivery or delivery failures resulting from incorrect, incomplete addresses, or unreachable phone numbers. Redelivery fees charged by couriers due to client unavailability will be borne by the customer.