Terms of Service

Last Updated: 01 July, 2026

Welcome to Flamekart.in (the "Website"). This Website is owned and operated by Flamekart ("we", "us", or "our"). By accessing or using our Website, purchasing our products, or engaging with our services, you agree to be bound by the following terms and conditions (the "Terms of Service" or "Terms").

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our services.

1. Online Store Eligibility

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

2. Handcrafted Products & Safety Disclaimer

• Product Variations: Many of our products (including our candles and wax sachets) are uniquely handcrafted. As a result, minor variations in color, design, size, and scent are natural characteristics of the production process and are not considered manufacturing defects.

• Usage & Safety: Candles involve an open flame. By purchasing our products, you agree to follow all safety instructions provided on the product packaging, warning labels, and our website (such as keeping burning candles within sight, away from flammable objects, and out of reach of children or pets). Flamekart is not liable for any damage, injury, or loss resulting from the improper use or negligent handling of our products.

3. Accuracy of Pricing and Information

• We reserve the right to modify or discontinue any product, service, or content at any time without prior notice.

• Prices for our products are subject to change without notice.

• While we make every effort to display the colors and images of our products as accurately as possible, we cannot guarantee that your device’s screen display will perfectly reflect the actual color of the items.

4. Orders, Billing, and Account Accuracy

We reserve the right to refuse or cancel any order you place with us. This may happen due to limited stock, inaccuracies in product or pricing information, or issues identified by our credit and fraud avoidance department.

If we change or cancel an order, we will attempt to notify you by contacting the email or phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. Shipping and Delivery

Shipping timelines and fees are calculated at checkout and may vary based on your location within India. While we strive to ensure safe and timely packaging—especially given the fragile nature of wax and floral elements—delivery delays caused by third-party courier services, weather conditions, or festive rushes are beyond our immediate control.

6. Returns, Exchanges, and Refunds

Your purchases are subject to our specific Exchange and Refund Policy. Please review that policy directly on our website to understand your rights and the procedure for reporting damaged or incorrect items upon delivery.

7. Intellectual Property

All content included on this Website, such as text, graphics, logos, button icons, images, product designs, and digital downloads, is the property of Flamekart and is protected by Indian and international copyright and trademark laws. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our products or website without express written permission from us.

8. Third-Party Links

Certain content, products, and services available via our Website may include materials from third parties or link to third-party websites (such as payment gateways). We are not responsible for examining or evaluating the content or accuracy of these external sites and do not warrant or have any liability for third-party materials, websites, or policies.

9. Prohibited Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content:

• For any unlawful purpose or to solicit others to perform unlawful acts.

• To infringe upon or violate our intellectual property rights or the rights of others.

• To submit false or misleading information.

• To upload or transmit viruses or any other type of malicious code that will or may be used to affect the functionality or operation of the Service.

10. Limitation of Liability

In no case shall Flamekart, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind—including lost profits, lost revenue, or replacement costs—arising from your use of any of our services or products, even if advised of their possibility.

11. Indemnification

You agree to indemnify, defend, and hold harmless Flamekart and our affiliates, partners, officers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

12. Governing Law

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of India, and any legal disputes will be subject exclusively to the jurisdiction of the courts located in India.

13. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.